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The IUP Journal of Bank Management

May '11
Focus

According to the Reserve Bank of India (RBI), Indian banking system as a whole is sound, adequately capitalized and well-regulated. As the credit, market and liquidity risk studies revealed,

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Examining the Performance of Banks in India: Post Transition Period
Credit Risk Management of Loan Portfolios by Indian Banks: Some Empirical Evidence
Relative Importance of Profitability Drivers of Indian Banks: A Preference Decomposition Approach
Benchmarking Performance of Public Sector Banks in India
Service Quality of Indian Bank in Thanjavur District: Evidence from Survey Data
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Examining the Performance of Banks in India: Post Transition Period

-- Biresh K Sahoo and Anandadeep Mandal

This paper evaluates the performance of the Indian banking sector during the post transition period (1997-2005). The productive performance, scale elasticity, efficiency and capacity utilization parameters are calculated using Data Envelopment Analysis (DEA). The empirical results calibrated through these models are analytic on several fronts. The positive trend of the reform process is visible through the increase in technical efficiency over the years of the post transition period. The cost efficiency parameters state that the nationalized banks are yet to exercise their cost minimizing principles compared to the other banks. Finally, the empirical findings show a significant difference between the technology and the market-based hypothesis. These results are in line with the distinction between economies of scale and the returns to scale.

Article Price : Rs.50

Credit Risk Management of Loan Portfolios by Indian Banks: Some Empirical Evidence

-- Jayanta Kishore Nandi and Navin Kumar Choudhary

The basic functions of most of the banks are the acceptance of deposits from public and lending funds to public, corporate, etc. This business of lending has brought trouble to individual banks as well as to the entire banking system, thus giving rise to credit risk, which is the risk of default. The present paper is designed to develop an internal credit rating model for banks which improves their current predictive power of financial risk factors. It also studies how banks assess the creditworthiness of their borrowers and how can they identify the potential defaulters so as to improve their credit evaluation. To achieve the above-mentioned objective, a research has been conducted considering the data for the last six years. Altman Z-Score model is used to arrive at an equation of the Z-Score, which helps the banks to predict future defaulters and take necessary action accordingly. The model, which has been developed, is an application of multivariate discriminant analysis in credit risk modeling.

Article Price : Rs.50

Relative Importance of Profitability Drivers of Indian Banks: A Preference Decomposition Approach

-- P K Viswanathan, M Ranganatham and G Balasubramanian

The Asset Liability Management (ALM) process in a bank is multidimensional in nature. The best possible trade off solution for profitability will have to strike an appropriate balance among the key drivers viz., advances, investments, deposits and other income (non-interest income), while simultaneously taking care of the regulatory and other constraints. The objective of this paper is to estimate, in a robust manner, the relative importance of advances, investments, deposits and other income in predicting profits. A comparative assessment is made of the two methods: Ordinary Least Square (OLS) and Robust Regression based on Least Absolute Deviation (LAD) in order to select the one that is appropriate in this situation. The results show that the robust regression outperforms OLS in terms of predictive accuracy, particularly in the context characterized by outliers and non-normal distribution with longer tails. Elasticity coefficients have been computed using the estimated slopes of the robust regression as inputs for arriving at the percentage relative importance of each driver of profitability. For this study, data filtering for inconsistencies warranted exclusion of some banks. Secondly, the focus is mainly on predictive accuracy and not hypothesis testing where OLS may still prove to be more useful. These are the two limitations of the study.

Article Price : Rs.50

Benchmarking Performance of Public Sector Banks in India

-- Bhagirathi Nayak and C Nahak

The paper analyzes the performance of public sector banks in India during the post-liberalization period. There has been a significant improvement in the performance of public sector banks after reform measures. The paper has used various accounting ratios pertaining to profitability, financial efficiency, operational efficiency and financial soundness to build performance index for banks. Principal Component Analysis method has been used to construct index and rank performance of banks over the last 10 years. Twenty-two parameters pertaining to operational and financial efficiency of banks have been considered to construct the performance index for public sector banks. Altman Z-Score of solvency analysis has been applied to banking sector with suitable financial, operational and other efficiency ratios. Logit model is used to construct the Altman Z-Score for public sector banks in India. The logit model is found to be robust as per its predictability of financial health of the public sector banks. It is found that reform measures have impacted positively in enhancing the stability and soundness of the public sector banks in India. The analysis has found that State Bank of India continues to be the number one bank in India and there is competition between Punjab National Bank, Canara Bank, Bank of India and Bank of Baroda for the number two place in different years.

Article Price : Rs.50

Service Quality of Indian Bank in Thanjavur District: Evidence from Survey Data

-- E Mubarak Ali, G S David Sam Jaykumar and P L Senthil

`Quality Services' is the key to win global competition. It influences customer value and customer satisfaction which in turn leads to customer loyalty. Customer perceptions of service quality have greater potential to make correct decisions and to deliver true value services to customers. This paper identifies the critical quality dimensions of banking services based on the quality scale proposed by Parasuraman et al. (1991a and 1991b). The paper investigates the five different service quality dimensions and presents the results.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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